Community Update: A Week of Progress and Forward Momentum

Hello CryCor Community,

We hope this update finds you well. As always, transparency and open communication are at the forefront of our values. Here's a comprehensive update on our recent activities:

Ticketing System Overview:

*Volume Handled: Our diligent team has meticulously reviewed over 2,000 emails and tickets this week.

*Duplicate Tickets: A significant portion, 1,500 to be precise, were identified and deleted as duplicates. We're currently scrutinizing another estimated 100 tickets, which seem to be duplicates submitted on behalf of others.

*Ticket Breakdown: Of the tickets that remained, roughly 40% were genuine concerns. The majority of the rest arose from members not staying updated with our announcements, missing our weekly calls, or not viewing our educational videos.

*FAQs on the Horizon: To streamline our support process, we're developing an FAQ section. Expected to be completed over the weekend, this section aims to address approximately 300 tickets that primarily require education. Meanwhile, our focus remains on resolving the approximately 200 legitimate concerns.

*A Striking Statistic: To put things in perspective, only 10% of the 2,000 tickets raised genuine issues. We anticipate having these addressed by the end of this weekend.

Changes to the Ticketing System:

As we evolve, so do our systems. When we relaunch our ticketing system, it'll morph into a more efficient 'suggestion box'. This will help us identify common issues and strategize solutions accordingly.

A small yet notable mention: We had a new record this week with one individual sending 44 tickets about the same issue within a very short span. To ensure the integrity and efficiency of our system, we're devising measures to curtail such repetitive submissions.

Community Feed Guidelines:
The community feed is our sacred space. It's where we gather, share, educate, and uplift one another. We kindly reiterate that it's not a platform for discussing tickets or individual issues. Members not abiding by our community standards may face restrictions on posting and commenting. Let's keep our community feed constructive and positive.

Game Updates:

*Duration: There was an announcement made by the Architect about changes to available durations. This DOES NOT affect any asset currently in a 15 day or 30 day duration action. Nothing was done to current actions, and anyone caught misleading or misinforming about this, or trying to cheat the system on a non issue will have actions taken, that could include being banned from posting on the social site.

* Assets still Active: We found a small issue that only affected 26 people on their Land and miners not returning to Available status after they completed their contract. Two pieces of good news: It only affected 26 people, and it has not happened since the 19th of October. Finally, all 26 people have their assets again in available status and the system was able to give them the rewards as if they had kept mining.

On a brighter note, the thieving pool is blossoming! Currently boasting over 10,000 CRYPTO, it's growing daily. If you have yet to acquire an Army class, now's your golden opportunity. They're available on exchanges such as onXRP or can be procured directly via the Purchase DGP section in our community. Remember, assets purchased directly enjoy the perks of all the airdrops.

In closing, we appreciate your continued support and understanding. Let's march forward, hand in hand, making CryCor a thriving and harmonious community.

Best Regards,

The CryptoLand Team