Please pay attention while these updates are in progress ... please follow instructions 😊
Important Update: Temporary Suspension of our Ticket System
CryptoLand Community,
We wanted to share some important updates regarding our support system.
1. System Upgrade and Knowledge Base Integration:
We're excited to announce that we're in the process of enhancing our support infrastructure. Part of this entails creating a comprehensive knowledge base to streamline and optimize our community support process.
2. Temporary Suspension of Ticket System:
In order to effectively integrate these new features, we will be temporarily deactivating our ticket system. This pause allows us to meticulously review and categorize all existing tickets, separating actual system issues from queries that stem from end-user misunderstandings.
3. Focus on Education:
We've observed that many of your tickets arise from simple misconceptions. To address this, we'll be rolling out educational resources tailored to clarify these common misunderstandings, ensuring that our valued community members have access to all needed information at your fingertips. This initiative aims to free up our customer support team, enabling them to focus more intently on genuine issues.
4. No Emails or Tickets During the Downtime:
We kindly request that you refrain from sending emails or tickets during this system upgrade period. Regrettably, any emails sent during this time will be deleted. This approach is crucial for us to gain a clear picture of the current ticket landscape.
Note: We've noticed a surge in the volume of tickets, particularly from our community members in India, with some users sending numerous tickets on the same issue in a short span of time. We genuinely appreciate the enthusiasm and feedback, but we'd like to emphasize the importance of sending unique tickets for distinct issues to help us serve you better.
In conclusion, we're committed to providing the best possible support experience for this community. These changes are a testament to that commitment. We thank you for your patience and understanding during this transition. We'll notify you once our systems are back up and running.
NAMAN KAKKAR
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Aarav07
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