CryptoLand Community,

To enhance our support services, we're launching a new Support Ticketing System to streamline our support process. Until it's fully operational, we kindly request our community members to reach out to us at support @ CryptoLand.io with the necessary details.

When sharing feedback or issues related to Community UI/UX, please provide:

- The specific Page you're referring to (mandatory)
- Browser you're using (mandatory)
- Your Device and OS details (mandatory)
- Time and Date of the issue
- Your Username/ID (if it's relevant)
- Screenshot of the issue (if you're able to provide one)
- A comprehensive description of the problem (mandatory)
- Steps to replicate the issue (if you're able to provide them)

For general support inquiries, please include:

- The specific Page you're referring to (if relevant)
- Browser you're using (if relevant)
- Your Device and OS details (if relevant)
- Time and Date of the incident (mandatory)
- Your Username/ID (mandatory)
- User Email (if direct communication is necessary)
- Screenshot of the issue (if you're able to provide one)
- Wallet Address (mandatory if relevant)
- Asset/NFT ID (mandatory if relevant)
- A comprehensive description of the issue (mandatory)
- Steps to replicate the issue (if you're able to provide them)

Your cooperation is highly appreciated as we strive to deliver better support to our community.

CryptoLand Community,

As many of you are already aware, we’ve spent the last few weeks in dispute with the onXRP team regarding an entirely unfounded and defamatory “disclaimer” they inexplicably placed on our project. According to their executive team, the volume of newly created XUMM wallets purchasing CryptoLand DGPs was flagged in their system as “suspicious.” Without performing any meaningful due diligence, they placed a “disclaimer” on our project, publicly undermining the legitimacy of our collection, and the integrity of this community.

In good faith, we immediately reached out to their team to identify what metrics and criteria were involved in their decision. After weeks of providing requested contextual information and needlessly transparent explanations of any transactions in question, onXRP regrettably chose to keep their disclaimer intact, altering the defamatory nature of its framing only slightly.

It’s unfortunate that the onXRP team chose to act prematurely, and without empirical evidence influencing their motive. Since receiving our disclaimer, we’ve witnessed identical behaviors across other collections on the onXRP exchange that seemingly did not solicit the same suspicion or disclaimer ours did, curiously.

All this said, we will continue onward and upward in our pursuit of a new gaming ecosystem built on the XRPL. We’re excited to announce that our very own CryptoLand Marketplace will soon be live, and Marketplace fees will be divvied and rewarded within our own community. Thank you for your continued patience, support, and faith in the CryptoLand vision.

- CryptoLand Team